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Government/Public Corporations

In carrying out structural reforms focused on independence and coexistence, government agencies and public corporations are expected to provide higher quality services to citizens. The INTAGE Group helps solve issues in the public sector from the perspective of “public service marketing”, taking advantage its know-how and infrastructure in the private sector.

■Solutions for the Government/Public Sector

Solutions in the Government/Public Sector

Key Solutions

■Research/Consulting

Key Solutions	Features
Research/Survey Outsourcing	Offer outsourcing services for research and surveys by government ministries and agencies, supporting the entire process ranging from committee member selection and committee management to conducting various surveys and preparing reports. Fields covered include the environment, recycling, road safety, public-interest corporation reform and governmental statistics.
Special Health Checkup/Healthcare Cost Analysis	Support the development of a “Special Health Checkup Scheme” introduced in municipalities and health insurance associations in April 2007, and analyze surveys and data collected.
Elderly Health and Welfare/Nursing-Care Insurance System Implementation Plan	Support local governments in developing plans for implementing an elderly health and welfare/nursing-care insurance system and conduct various research. Also, calculate the required cost of nursing-care services and insurance.
Regional Health and Welfare Plan	Help develop a “comprehensive plan for regional health” incorporating welfare for the disabled, support for childbirth/child rearing, avoiding people becoming in need of care, and measures for the elderly.
Comprehensive Plan Development	Support the creation of a comprehensive plan that guides the direction of regional and community development from the perspective of “cooperation with the local community.”
Basic Environmental Scheme Development	Support the creation of a basic environmental scheme within communities including CO2 reduction and recycling promotion.
Store/Service Evaluation by Mystery Shoppers	Conduct mystery shopping (undercover) surveys designed to evaluate the services offered by public enterprises in their individual stores and areas from the viewpoint of service users for improved customer satisfaction.
Mail Survey for Businesses (Approval Statistics)	Offer outsourcing services for conducting approval statistics surveys that provide basic data for making policy decisions, supporting the entire process ranging from design/sampling and implementation to verification, tabulation and report preparation for tens of thousands of businesses.

Case Examples

■Case 1: An Urban Municipal Government

		Develop a special health checkup scheme in line with regional characteristics.

		●Support for development of special health checkup plan 1. Identify from receipt data those factors that increase healthcare costs 2. Conduct a survey of community members aged 40 or older 3. Support in setting up an exploratory committee

		●Improved efficiency in preventing lifestyle-related diseases It is possible to develop preventive measures and a monitoring system in line with local characteristics (facts).

■Case 2: A Public-Interest Corporation

		Improve the service.

		●Service user satisfaction survey 1. Conduct a survey on the level of satisfaction among the corporation’s members 2. Develop a “customer satisfaction index” 3. Develop actions to improve customer satisfaction

		●Analysis of customer satisfaction and development of improvement measures Allowed the client to make “customer satisfaction” visible, which had only been tacitly understood, and share and recognize areas requiring improvement with the entire workforce.

■Case 3: A Governmental Agency

		Outsource statistical work.

		●Total outsourcing of approval statistical operation Mail Survey for tens of thousands of businesses throughout Japan 1. Survey Design/Sampling 2. Implementation/Verification 3. Tabulation/Report Preparation

		●Improved efficiency with same quality Succeeded in reducing the cost of statistical work from when handled within the agency, with comparable quality.

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