MAT-kit^®(finance panel)

Surveys planned by INTAGE for the Finance industry (life and nonlife insurance companies, banks and brokerages). Based on survey responses from approximately 700,000 people, we offer a lineup of surveys on various themes, such as the state of the market, the competitive situation and loyalty.

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Characteristics of MAT-kit

One of the largest samples in Japan

We have secured data for approximately 700,000 people by sending questionnaires to the survey respondents of INTAGE and our partners.
This provides an understanding of the competitive situation in areas within a prefecture as well as within a municipality.
In addition, you can also check data on segments with a low appearance ratio, such as the elderly and the affluent.

Interviews on the usage status at Approx.300 financial institutions nationwide

We have conducted interviews on the usage status at Approx.300 financial institutions - Approx.200 banks/credit associations/labor credit associations/brokerages,49 life insurance companies and 23 automobile insurance companies, delivering an understanding of the usage status of your company and your competitors, that you would not be able to confirm with earlier data.

Ability to conduct cost-efficient surveys

Since financial institution usage information is included in the data of approximately 700,000 people, depending on the contents of the survey, a screening survey may be unnecessary or could be implemented with a minimum number of responses, so this leads to a reduction in costs.

A large lineup. Lower cost than conducting the survey yourself.

We conduct many surveys in each industry and in hot fields and we intend to increase the number of variations of these surveys in line with market conditions. Since the surveys are multi-client surveys, you will be able to keep costs low compared to your company conducting the survey on its own.

MAT-kit lineup

Banks/brokerages

Survey name	Survey contents	Survey track record
Financial action survey	One of the largest surveys in the industry with approximately 700,000 responses nationwide Interviews on companies, services, etc. used by banks/brokerages Helps reduce costs to extract samples for market analysis and surveys	Aug-Sep 2014 Jun-Jul 2015 Apr-May 2016 Apr-May 2017 Apr-May 2018 Apr-May 2019 Apr-May 2020 Apr-May 2021 Apr-May 2022
State of bank usage CS survey	A CS survey featuring the industry’s largest number of samples with a coverage area including four prefectures of Greater Tokyo (Tokyo, Kanagawa, Saitama and Chiba) and four prefectures of Greater Osaka (Osaka, Kyoto, Hyogo and Nara). Delivers an understanding of not only CS but also the usage status, reveals your bank’s strengths compared to your competitors, as well as any issues.	Sep 2014 18167s Sep 2015 17449s Sep-Oct 2016 17483s Oct 2017 17248s Oct 2018 17701s Oct 2019 17701s Oct 2020 20531s Oct 2021 17841s
Housing loan contracts survey of conditions	A survey with a coverage area including eight prefectures of Greater Tokyo (Tokyo, Kanagawa, Saitama, Chiba, Gunma, Ibaraki, Tochigi and Yamanashi) and four prefectures of Greater Osaka (Osaka, Kyoto, Hyogo and Nara). Covers new housing loan contracts and refinancing within the past year. This survey is effective in considering measures for acquiring new housing loan customers and reducing cancelations.	Sep 2014, eight prefectures of Greater Tokyo 4998s Nov 2014, four prefectures of Greater Osaka 1564s

Life/nonlife insurance companies (automobile insurers)

Survey name	Survey contents	Survey track record
Financial action survey	One of the largest surveys in the industry with approximately 700,000 responses nationwide Interviews on companies, services, etc. used by life/nonlife insurance companies (automobile insurers) Helps reduce costs to extract samples for market analysis and surveys	Aug-Sep 2014 Jun-Jul 2015 Jun-Jul 2016 Jun-Jul 2017 Jun-Jul 2018 Jun-Jul 2020 Jun-Jul 2021
CS survey of general customers	Covers policyholders at 22 major companies. Reveals your strengths compared to competitors and any issues. Leads to specific actions "at the time of sales" and "at follow-up" that should be strengthened/improved.	Sep 2014 5069s Jul 2015 5585s Jul 2016 18727s Jul 2017 18991s Jul 2018 18679s Jun-Jul 2019 20390s Jul 2020 23101s Jul 2021 23122s
CS survey of recruited customers	Covers policyholders who signed contracts within the past year at 22 major companies. Reveals your strengths compared to competitors and any issues. Delivers an understanding of the detailed process and evaluation at the time of signing, and leads to necessary actions to improve the level of satisfaction.	Aug 2016 16158s Jul-Aug 2017 16166s Jul 2018 16519s Jun-Jul 2019 17941s Jul-Aug 2020 17971s Aug 2021 18056s
CS survey of customers who submitted claims	Covers those who submitted claims for benefits within the past year at 22 major companies. Reveals your strengths compared to competitors and any issues. Delivers an understanding of the detailed process and evaluation at the time of the claim, and leads to necessary actions to improve the level of satisfaction.	Aug 2016 13280s Jul-Aug 2017 13160s Jul 2018 13264s Jun-Jul 2019 14435s Jul-Aug 2020 13759s Aug 2021 14400s
CS survey of accident responses	Covers those who made automobile insurance claims within the past year. A survey with very precise data on claimants within the past year. In addition to revealing your strengths compared to competitors and any issues, this also helps formulate measures to improve/strengthen actions and allows you to check the relationship between expectations and any gap with the actual experience.	Sep 2015 8012s

Understand consumers 360 degrees ahead of a shift to an open API

Amid the various changes to technologies and services, especially in fintech, construct a framework for understanding consumers from 360 degrees based on INTAGE’s business base and ideas. This enables you to understand consumers in ways that lead to marketing actions more than ever before.
Prepare information that can be used to consider the best approach to taking additional measures, including cross-industry collaborations, by creating user profiles based on various attitudes and consumption behavior regarding products other than financial products.
For details, please see the link below.

We propose the sort of marketing research that can deal with your company's challenges.

Please feel free to contact us. The relevant team member will get in touch with you.

Inquiry for our services

MAT-kit®(finance panel)